Terms & Conditions

Returns and Exchanges

The Sound Monkee wants you to be completely happy with your purchases, therefore we've created a fair and considerate return policy. We will gladly exchange your purchase for another store item of equal or greater value.

If an item arrives DOA or damaged, please contact us immediately or click here for return authorization.

The following items are not eligible for return or exchange: Cds, Karaoke Music, Software, Microphones, Headphones, Fog Machines, Liquids, Turntables, Cartridges and Needles, Microphones.

You must pay for return shipping and there is no credit or reimbursement for shipping costs in either direction.

Returned items must be in "as new" condition with all included items and accessories.

All return items are subject to a 30% restocking fee.

Returns must be double boxed ( original box contained within a shipping box).

No returns can be accepted without a Return Authorization Number " RA".

Click here or call 1-888-799-2386 for a return authorization.